PEGACPCSD25V1 Exam Dumps
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| Certification Provider: | Pegasystems |
|---|---|
| Exam Code / Number: | PEGACPCSD25V1 |
| Exam Name: | Certified Pega Customer Service Developer 25 |
| Exam Questions: | 0 |
| Corresponding Certification: | Pegasystems Certification |
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Pegasystems PEGACPCSD25V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Interaction Management | 15% | - Customer Interactions
|
| Topic 2: Reporting | 5% | - Analytics and Reporting
|
| Topic 3: Business Outcomes | 5% | - Contact Center Fundamentals
|
| Topic 4: Application Development | 15% | - Development Architecture
|
| Topic 5: Data Integration | 15% | - Common Data Model
|
| Topic 6: Channels | 15% | - Customer Service Channels
|
| Topic 7: User Experience | 20% | - Composite
|
| Topic 8: Case Management | 10% | - Service Requests
|