Pegasystems Certified Pega Customer Service Developer 25 PEGACPCSD25V1 Certified Exam Dumps

PEGACPCSD25V1 Exam Dumps

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Certification Provider: Pegasystems
Exam Code / Number: PEGACPCSD25V1
Exam Name: Certified Pega Customer Service Developer 25
Exam Questions: 0
Corresponding Certification: Pegasystems Certification

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Pegasystems PEGACPCSD25V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Interaction Management15%- Customer Interactions
  • 1. Dialogs
  • 2. Business Conditions
  • 3. Customer Verification
  • 4. Pega Knowledge
  • 5. Suggesting content to agents
Topic 2: Reporting5%- Analytics and Reporting
  • 1. Dashboards
  • 2. Insights
Topic 3: Business Outcomes5%- Contact Center Fundamentals
  • 1. Contact center value drivers
  • 2. Contact center foundations
Topic 4: Application Development15%- Development Architecture
  • 1. Center-out architecture
  • 2. Pega approach to application development
  • 3. Modular Enterprise Reuse
  • 4. Coexistence
Topic 5: Data Integration15%- Common Data Model
  • 1. Storage options
  • 2. Entity relationships
  • 3. Common Data Model concepts
Topic 6: Channels15%- Customer Service Channels
  • 1. Pega Voice AI
  • 2. Pega Call
  • 3. Email Bots
  • 4. Pega Digital Messaging
Topic 7: User Experience20%- Composite
  • 1. Composite best practices
  • 2. Composite tabs
- Constellation UX
  • 1. Constellation UX best practices
Topic 8: Case Management10%- Service Requests
  • 1. Customer Service case templates
  • 2. Customer Service case creation best practices


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