Pegasystems Certified Pega Decisioning Consultant 24 PEGACPDC24V1 Certified Exam Dumps

PEGACPDC24V1 Exam Dumps

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Certification Provider: Pegasystems
Exam Code / Number: PEGACPDC24V1
Exam Name: Certified Pega Decisioning Consultant 24
Exam Questions: 0
Corresponding Certification: Pegasystems Certification

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Pegasystems PEGACPDC24V1 Exam Syllabus Topics:

SectionWeightObjectives
Decision Strategies25%- Business rules
  • 1. Credit score-based strategies
    • 2. Eligibility rules using risk segments
      - Strategy design
      • 1. Create decision strategies
        • 2. Understand strategy flows
          Engagement Policies12%- Customer journeys
          • 1. Manage customer journey rules
            - Policy definition
            • 1. Define engagement policies
              • 2. Create engagement strategy
                Next-Best-Action Concepts12%- Starting population & optimization
                • 1. Optimize next-best-action strategy
                  • 2. Define starting population
                    - Customer engagement principles
                    • 1. One-to-one customer engagement
                      • 2. Always-on outbound concepts
                        • 3. Optimize customer value in contact center
                          • 4. Customer engagement blueprint
                            Channels10%- Real-time engagement
                            • 1. Create real-time container
                              • 2. Real-time containers
                                - Outbound & integrations
                                • 1. Third-party action distribution
                                  • 2. Send offer emails
                                    Actions and Treatments12%- Action management
                                    • 1. Define and manage customer actions
                                      • 2. Define actions for outbound channels
                                        - Offer presentation
                                        • 1. Present single offer on web
                                          Contact Policy and Volume Constraints13%- Exposure control
                                          • 1. Outbound contact limits
                                            • 2. Avoid overexposure of actions
                                              Business Agility in 1:1 Engagement10%- Change management
                                              • 1. Agility in engagement projects
                                                • 2. Change request lifecycle
                                                  - Operational updates
                                                  • 1. Launching new offers
                                                    • 2. Updating existing actions
                                                      AI and Arbitration8%- Decisioning logic
                                                      • 1. Business levers for prioritization
                                                        • 2. Action arbitration
                                                          • 3. Action prioritization with AI


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