PEGACPDC26V1 Exam Dumps
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| Certification Provider: | Pegasystems |
|---|---|
| Exam Code / Number: | PEGACPDC26V1 |
| Exam Name: | Certified Pega Decisioning Consultant 26 |
| Exam Questions: | 0 |
| Corresponding Certification: | Pegasystems Certification |
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Pegasystems PEGACPDC26V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Actions and treatments | - Present a single offer on the web - Define and manage customer actions - Define an action for outbound |
| Topic 2: Engagement policies | - Define customer engagement policies - Create an engagement strategy |
| Topic 3: AI and Arbitration | - Prioritize actions with business levers - Action prioritization with AI - Action arbitration |
| Topic 4: Next-Best-Action concepts | - Define the starting population - Optimize the next-best-action strategy - Optimize the customer value in the contact center - One-to-one customer engagement - Essentials of always-on outbound |
| Topic 5: Contact policy and volume constraints | - Avoid overexposure of actions on outbound - Avoid overexposure of actions - Limit action volume on outbound |
| Topic 6: Business agility for 1:1 customer engagement | - Change management process - Implementing business changes in revision management - Agility in a customer engagement project - Change request types - Building your business operations team - Launching a new offer on web - Updating existing actions - Life cycle of a change request |
| Topic 7: Decision strategies | - Create engagement strategies using customer credit score - Create eligibility rules using customer risk segments - Create and understand decision strategies |
| Topic 8: Channels | - Real-time containers - Share action details with third-party distributors - Send offer emails - Create a real-time container |