SAP Certified Support Associate - Incident Management with SAP BusinessObjects - C-BOSUP-90 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

What are benefits of using Root Cause Analysis of SAP Solution Manager? (Choose two)

A. Batch job planning B. Safe remote access C. Performance measurement D. Report development

Discussion 0

Correct Answer: B,C Vote an answer

Question 2

What is a level1 support task upon receiving a message?

A. Provide a workaround. B. Enable and analyze the traces. C. Contact the customer to complete any information that may be missing. D. Reproduce the issue described by the customer.

Discussion 0

Correct Answer: C Vote an answer

Question 3

Which Service Desk feature provides all the functions to analyze and monitor an entire SAP solution centrally?

A. Solution Manager Diagnostics B. Implementation Roadmap C. SAP Notes D. Root Cause Analysis

Discussion 0

Correct Answer: A Vote an answer

Question 4

What is one of the roles of a Partner Services Advisor?

A. The dedicated point of escalation for level 3 support B. Ramp-up assistant for the customer of the SAP PartnerEdge partner C. The first point of contact for program and operational queries D. Trainer for Support Enablement

Discussion 0

Correct Answer: C Vote an answer

Question 5

After partner processing, a message is forwarded to SAP.
Which task is expected to be completed by SAP support?

A. Assign the incident to a product component. B. Complete the problem description. C. Ensure the end user activities are documented step by step. D. Provides fixes in the form of patches.

Discussion 0

Correct Answer: D Vote an answer

Question 6

What is the characteristic of a system when defined as a subset of the installation in SAP systems? (Choose two)

A. A system corresponds to production, test AND development environment. B. One system can be a child to multiple installations. C. A system is identified using a system ID. D. A system corresponds to either production, test OR development environment.

Discussion 0

Correct Answer: C,D Vote an answer

Question 7

What can the processor use in the Service Desk for message processing? (Choose two)

A. Incident Management Work Center B. Transaction INCMAN C. Business Process Monitoring Work Center D. CRM_DNO_MONITOR transaction within SAP GUI

Discussion 0

Correct Answer: A,D Vote an answer

Question 8

What is contained in an SAP EarlyWatch Alert report? (Choose two)

A. System configuration B. Performance overview C. Additional recommendations from support consultants D. User's login and password

Discussion 0

Correct Answer: A,B Vote an answer