SAP Certified Associate - Implementation Consultant - SAP Service Cloud - C-C4H51-2405 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Which of the following apply to time recording? Note: There are 3 correct answers to this question.

A. Automatic time recording can be done by choosing "Start recording" and "Stop recording". B. Code list restrictions are not possible for the Time Type field. C. You can activate Microsoft Outlook integration for time recording. D. Time sheets can be submitted for approval. E. Time recording can be done without assignment to a ticket.

Discussion 0

Correct Answer: C,D,E Vote an answer

Question 2

Which category types can be used when creating a Service Catalog? Note: There are 3 correct answers to this question.

A. Process category B. Incident category C. Warranty category D. Maintenance category E. Cause category

Discussion 0

Correct Answer: A,C,D Vote an answer

Question 3

Which option can an administrator use to limit the end user's control of the user interface?

A. Workflow Action: Manual Field update B. Disable Personalization C. Code List Restriction D. Maintain Page Layout

Discussion 0

Correct Answer: B Vote an answer

Question 4

Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

A. Validation rules B. Business roles C. Code list restrictions D. Territories

Discussion 0

Correct Answer: B,D Vote an answer

Question 5

Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

A. Products B. Social media profiles C. External pricing D. Accounts

Discussion 0

Correct Answer: D Vote an answer

Question 6

Which elements can be used to determine the reaction time in service level agreements? Note: There are 2 correct answers to this question.

A. Custom fields B. Sales contract C. Priority D. Maintenance plan

Discussion 0

Correct Answer: C,D Vote an answer

Question 7

What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. The agent is prompted to upsell a warranty to the customer. B. Routing rules can be applied to warranties. C. When an agent creates a ticket with a registered product, the warranty is automatically determined. D. The system can be set up so that certain incident categories are not covered.

Discussion 0

Correct Answer: C,D Vote an answer

Question 8

Which restriction rules can you use to control the access to an installed base? Note: There are 2 correct answers to this question.

A. Measurement and reading B. Business role C. Territories D. Employee

Discussion 0

Correct Answer: B,C Vote an answer

Question 9

Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?

A. Prospect blocking B. Credit limit check C. Delivery blocking D. Sales support blocking

Discussion 0

Correct Answer: A Vote an answer