SAP Certified Application Associate - SAP Service Cloud 2011 - C-C4H510-04 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

A. Scoping is the process of matching your individual business requirements to predefined solution capabilities. B. Fine-tuning is the process of generating the activity list by answering questions about which business processes will implemented. C. Scoping is automatically generated by the system based on your fine-tuning decisions. D. The activity list is automatically generated by the system based on your scoping decisions.

Discussion 0

Correct Answer: A,D Vote an answer

Question 2

What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.

A. Real-time data access B. Existing reports can be reused C. No additional authorization concept is required D. Offline access is available E. No security issues with mashup outside of corporate network

Discussion 0

Correct Answer: A,B,C Vote an answer

Question 3

What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

A. Knowledge Base fine -tuning activity B. Solution finder C. Broadcast D. Feed

Discussion 0

Correct Answer: D Vote an answer

Question 4

You set up an e-mail channel to process incoming tickets and create new customers for unknown senders.
Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?

A. Switch from channel type B2C to B2B. B. Switch from channel type B2B to B2C. C. Switch from channel direction inbound to outbound. D. Switch from channel direction outbound to inbound.

Discussion 0

Correct Answer: B Vote an answer

Question 5

Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?

A. The registered product has no installed base assignment. B. The warranty is expired. C. The ticket is escalated. D. The warranty is set to active.

Discussion 0

Correct Answer: A Vote an answer

Question 6

Which key user tool allows you to change field properties on the SAP Service Cloud Ul?

A. Code list restriction B. Mashup C. Workflow rules D. Adaptation

Discussion 0

Correct Answer: D Vote an answer

Question 7

Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.

A. At least one service object needs to be assigned. B. A customer needs to be assigned. C. A service contract is active. D. Address mismatches must be corrected first.

Discussion 0

Correct Answer: A,B Vote an answer

Question 8

Which of the following applies to time recording? Note: There are 3 correct answers to this question.

A. Code list restrictions are not possible for the Time Type field. B. Automatic time recording can be done by clicking "Start recording" and "Stop recording". C. You can activate Microsoft Outlook integration for time recording. D. Time sheets can be submitted for approval. E. Time recording can be done online or in offline mode.

Discussion 0

Correct Answer: B,D,E Vote an answer

Question 9

What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.

A. Reporting B. Controlling responsibility C. Controlling validity of the service catalog D. Determining service level assignments E. Determining fine-tuning settings

Discussion 0

Correct Answer: A,C,D Vote an answer