SAP Certified Application Associate – SAP Service Cloud 2111 - C-C4H510-21 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?

A. Activity list B. Workflow rule C. Visit planner D. Activity planner

Discussion 0

Correct Answer: B Vote an answer

Question 2

Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

A. Document types B. Service category C. Priority D. Maintenance plan

Discussion 0

Correct Answer: D Vote an answer

Question 3

Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.

A. Upsert B. Update C. Delete D. Insert

Discussion 0

Correct Answer: A,D Vote an answer

Question 4

Which of the following are benefits of ticket hierarchies in SAP Service Cloud?Note: There are 2 correct answers to this question

A. You can change the status of multiple sub-tickets from the main ticket. B. Creating a ticket on the main account automatically creates tickets on the sub-accounts. C. Changing the customer in the main ticket updates the customers in the related sub-tickets. D. Opening the main ticket allows you to see all of the connected sub-tickets.

Discussion 0

Correct Answer: A,D Vote an answer

Question 5

When should you use the templates provided in the Data Workbench? Note: There are 2 correct answers to this question.

A. When data needs to be loaded into multiple systems B. When there is unstructured legacy data C. When data volume is low D. When data needs to be loaded quickly

Discussion 0

Correct Answer: A,B Vote an answer

Question 6

Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?

A. The registered product has no installed base assignment. B. The warranty is expired. C. The ticket is escalated. D. The warranty is set to active.

Discussion 0

Correct Answer: A Vote an answer

Question 7

Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

A. Activate Registered Products in Scoping B. Create an Installed Base C. Create numeric ranges for customers D. Create customer records

Discussion 0

Correct Answer: A,B Vote an answer

Question 8

Which of these template formats is supported by the Data Workbench?

A. Raw data B. csv C. XML D. HTML

Discussion 0

Correct Answer: B Vote an answer

Question 9

What is one consequence of scoping the installed base option?

A. The Measurements feature is activated. B. The number of available standard reports is reduced. C. Warranty management is available in service tickets. D. The Registered Product scoping option will be selected automatically.

Discussion 0

Correct Answer: D Vote an answer