SAP Certified Application Associate - SAP Field Service Management 2005 - C-C4H520-02 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

As a technician, you have just completed a job. You now need to book a second visit for the customer. What option is available in the SAP Field Service Management mobile app for you to do this?

A. Create a follow-up activity from the Expenses page. B. Create a follow-up activity from the Smartform page. C. Create a follow-up activity from the Efforts page. D. Create a follow-up activity from within the service call.

Discussion 0

Correct Answer: D Vote an answer

Question 2

Which objects can be synchronized and viewed on the mobile app?

A. Activity, Project, Opportunities B. Activity, Service Call, Quotations C. Project, Skills, Service Call D. Activity, Business Partner, Skills

Discussion 0

Correct Answer: B Vote an answer

Question 3

You scan a QR code paired with self-service and you are NOT allowed to request service for the equipment.
What is missing?

A. The equipment does NOT have Moment-Sets. B. The equipment is reported as Operational. C. The equipment has NO previous history. D. The equipment does NOT have an external ID.

Discussion 0

Correct Answer: A Vote an answer

Question 4

Which scenarios can you cover within the SAP C/4HANA solution portfolio? Note: There are 2 correct answers to this question.

A. Service fulfillment B. Contact center C. In-house repair D. Self-service

Discussion 0

Correct Answer: C,D Vote an answer

Question 5

You want your customers to be able to create service requests from the Customer Self-Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question.

A. You must have business rules configured. B. You must have Moment-Sets defined for equipment. C. You must have equipment records against your account. D. You must have a portal user account. E. You must have auto-release of assignments.

Discussion 0

Correct Answer: B,C,D Vote an answer

Question 6

What are the SAP Field Service Management service call statuses that can be mapped to ERP? Note: There are
3 correct answers to this question.

A. Planned B. Technically Complete C. Released D. Cancelled E. Ready to Plan

Discussion 0

Correct Answer: B,D,E Vote an answer

Question 7

What can you do with a picker element within Smartforms? Note: There are 2 correct answers to this question.

A. You can link two picker elements together. B. You can link picker and attachment elements together. C. You can use it to select an object from a list. D. You can use it to pick PNG files.

Discussion 0

Correct Answer: A,C Vote an answer

Question 8

Which aspect of SAP Field Service Management helps businesses to expand their service area beyond their own list of qualified technicians?

A. Crowd Service B. Customer Self-Service C. Service Maps D. Service Contracts

Discussion 0

Correct Answer: A Vote an answer

Question 9

How do FSM SQL queries differ from regular SQL queries? Note: There are 3 correct answers to this question.

A. DTOs have version control to support backwards compatibility. B. You can only reference DTOs via alias. C. You can only reference DTOs via variable definition. D. Core SQL is supported. E. T-SQL is supported.

Discussion 0

Correct Answer: A,B,E Vote an answer