SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 - C-C4H56-2411 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Which objects are determined when you are using case routing in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Account B. Service category C. Service team D. Employee

Discussion 0

Correct Answer: C,D Vote an answer

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Question 2

Which of the following business services will all service agents need to have assigned?

A. BuiltInSupportService B. Activity Manager C. Case D. Case Type

Discussion 0

Correct Answer: C Vote an answer

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Question 3

Which of the following features are available in the adaptation tool? Note: There are 2 correct answers to this question.

A. Change the field label B. Create a new URL mashup C. Add a new field D. Add a new button

Discussion 0

Correct Answer: A,D Vote an answer

Question 4

Which elements can you use to control the reaction time? Note: There are 2 correct answers to this question.

A. Operating hours B. Case Designer with the step option assignment C. Working calendar D. Autoflow

Discussion 0

Correct Answer: A,C Vote an answer

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Question 5

To which objects can you assign employees in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Response templates B. Registered products C. Accounts D. Service levels

Discussion 0

Correct Answer: B,C Vote an answer

Question 6

Which of the following parameters can be maintained by the administrator when configuring a new email channel? Note: There are 3 correct answers to this question.

A. Case type B. Channel type C. Channel email ID D. Mashup service E. Reply to default

Discussion 0

Correct Answer: A,B,E Vote an answer

Question 7

Which actions are necessary to use installed bases in cases? Note: There are 2 correct answers to this question.

A. The installed base must be set to active status. B. An active service contract must be added to the installed base. C. At least one registered product must be assigned to the installed base. D. A customer needs to be assigned to the installed base.

Discussion 0

Correct Answer: B,D Vote an answer

Question 8

What actions do you need to perform to create an incident for SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Create a Support Case in SAP for Me. B. Create a case of case type Incident. C. Send an email to SAP Cloud Support. D. Create an incident in the Built-In Support.

Discussion 0

Correct Answer: B,D Vote an answer

Question 9

Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

A. Any test tenants need to be purchased separately. B. The customer needs to provision new tenants. C. The business settings need to be activated for the tenant. D. The administrator must create an initial user in order to log in to the tenant for the first time.

Discussion 0

Correct Answer: A,B Vote an answer