SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 - C-TCRM20-71 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

You want to gather information from your customers.
Which option within SAP CRM supports this requirement?

A. Survey tool B. CRM Web Channel C. Partner Channel Management D. E-mail Response Management System

Discussion 0

Correct Answer: A Vote an answer

Question 2

Which of the following elements are contained in product master set types?

A. Base hierarchies B. Attributes C. Field groups D. Product categories

Discussion 0

Correct Answer: B Vote an answer

Question 3

There are several ways to adapt a CRM WebClient UI application.
Which of the following tasks can you perform using the UI Configuration Tool?

A. Create a quick link. B. Create a tile layout for an overview page. C. Exchange the standard logo. D. Assign design objects to context nodes.

Discussion 0

Correct Answer: B Vote an answer

Question 4

You want to assign a key account manager to a customer.
How can you do this in the standard SAP CRM system?

A. Create a business partner template B. Create an account classification C. Create a business partner relationship D. Create an account hierarchy

Discussion 0

Correct Answer: C Vote an answer

Question 5

SAP ERP material master data can be loaded into SAP CRM product master data using CRM Middleware.
What Customizing is required before this can take place?

A. Base hierarchies B. Condition data C. Material master classification D. Item categories

Discussion 0

Correct Answer: A Vote an answer

Question 6

You have to configure the replication of business objects from SAP ERP to SAP CRM.
Which of the following are relevant process steps?(Choose two)

A. Activate the replication and realignment queue. B. Define the block size for adapter objects. C. Assign BDocs in the administration console. D. Monitor downloads via the download monitor.

Discussion 0

Correct Answer: B,D Vote an answer

Question 7

What is a pricing procedure in a business transaction used for?

A. To define the search strategy that the system uses to search for valid data in a specific condition type. B. To determine the valid condition types and their calculation sequence in the business transaction. C. To define the combination of fields that an individual condition record consists of. D. To determine whether calculated subtotals are hidden or displayed on the pricing screens.

Discussion 0

Correct Answer: B Vote an answer

Question 8

Where is data replicated when you use CRM Middleware?

A. To individual users for mobile application data B. To sites as defined in Subscriptions C. To external systems, based on the definition in the respective adapters D. To sites as defined in Publications

Discussion 0

Correct Answer: B Vote an answer

Question 9

What does partner processing within SAP CRM determine?(Choose three)

A. The users who are authorized to maintain different business transactions B. The sources that the system accesses to search for involved partners C. The partners that are mandatory within business transactions D. The framework that is accessible for an Interaction Center agent E. The internal and external partners that are involved in transactions

Discussion 0

Correct Answer: B,C,E Vote an answer

Question 10

Which of the statements below is true for call lists?

A. Call lists have to be activated before processing is possible. B. Call lists have to contain interactive scripts. C. Call lists have to be maintained using CRM Marketing functions. D. Calls lists have to be processed by organizational units.

Discussion 0

Correct Answer: A Vote an answer