SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 - C-TCRM20-72 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Which of the following is used to model complex objects for your customers within SAP CRM Service?

A. Package quotation B. Warranties C. Installed base management D. Product components

Discussion 0

Correct Answer: C Vote an answer

Question 2

Which of the following describes the business object of a transaction?

A. Leading business transaction category B. Default item category C. Transaction details D. Business agreement settings

Discussion 0

Correct Answer: A Vote an answer

Question 3

You want to create a product promotion to be used in the Interaction Center or in the Web shop, and want to offer accessories for the new product.
Where do you maintain accessories for the new product?

A. In the cross-sell/ up-sell/ down-sell rules B. In Trade Promotion Management C. In product master maintenance D. In the top n list

Discussion 0

Correct Answer: C Vote an answer

Question 4

Which of the following can you create using the Application Enhancement Tool?
Note: There are 2 correct answers to this question.

A. Database tables B. Component enhancements C. Calculated fields D. Enhancement spots

Discussion 0

Correct Answer: A,C Vote an answer

Question 5

Which of the following areas in SAP CRM focuses on an indirect sales process?

A. Live Web Collaboration B. Web Channel Management C. Partner Channel Management D. Lead Management

Discussion 0

Correct Answer: C Vote an answer

Question 6

What does partner processing within SAP CRM determine?
Note: There are 3 correct answers to this question.

A. The users who are authorized to maintain different business transactions B. The sources that the system accesses to search for involved partners C. The partners that are mandatory within business transactions D. The framework that is accessible for an Interaction Center agent E. The internal and external partners that are involved in transactions

Discussion 0

Correct Answer: B,C,E Vote an answer

Question 7

For what purpose would you use account hierarchies?
Note: There are 2 correct answers to this question.

A. Reporting B. Contract management C. Pricing D. Account classification

Discussion 0

Correct Answer: A,C Vote an answer

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Question 8

Which assignments do you have to make in Customizing when setting up the condition technique for pricing?
Note: There are 3 correct answers to this question.

A. Assignment of condition types to pricing procedure B. Assignment of access sequence to pricing procedure C. Assignment of condition tables to access sequence D. Assignment of access sequence to condition type E. Assignment of condition types to access sequence

Discussion 0

Correct Answer: A,C,D Vote an answer