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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What should be done if an SAP EarlyWatch Alert report has a red rating? (Choose two)

A) The customer should implement the recommendation within the report.
B) When notified, the partner support organization should contact the customer.
C) Nothing, the recommendation will be implemented automatically.
D) Support will come on site to apply the recommendation.

2. Which tasks can you perform manually in a Managed System configuration? (Choose two)

A) Configuration of DBA Cockpit
B) Redirection of system calls to SAP Support Backbone
C) Implementation of benchmarking procedures
D) Adjustment of HTTP Log Parameter

3. Assume you perform an SAP Note Search on 'update' and the search pattern Linguistic Search.
Which of the following terms would be considered hits? (Choose two)

A) Up-to-date
B) Updating
C) Upgrade
D) Update

4. Which of the following deliverables is part of both Enterprise and Standard Support?

A) SLA based delivery
B) 24*7 End-to-end Root Cause Analysis
C) 24*7 support advisory interaction
D) Access to SAP Notes database

5. What are benefits of using Root Cause Analysis of SAP Solution Manager? (Choose two)

A) Batch job planning
B) Safe remote access
C) Performance measurement
D) Report development

Solutions: