SAP Certified Application Associate - SAP Service Cloud 1811 - C_C4C14_1811 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

How do you maintain a service catalog after you have released it?

A. You update the structure of the current catalog B. You delete the current catalog and create a new catalog C. You change the usage of the current catalog D. You create a new version of the current catalog

Discussion 0

Correct Answer: D Vote an answer

Question 2

Which data migration templates for the initial load, which activities are steps in the migration process? Note:
There are 3 correct answers to this question.

A. Fix errors in the data file B. Migrate data from the template file C. Adjust fields with input fields D. provided migration template in the Data Workbench E. Activate migration templates in scoping

Discussion 0

Correct Answer: B,D,E Vote an answer

Question 3

You need to define an automatic field update in a service ticket based on certain conditions. Which object do you use?

A. Notification B. Task C. Approval D. Workflow

Discussion 0

Correct Answer: D Vote an answer

Question 4

What date type is used in a Date Profile to determine the start of the warranty?

A. Creation date B. Due date C. Reference date D. Requested date

Discussion 0

Correct Answer: C Vote an answer

Question 5

To which objects can you add a registered product? Note: There are 2 correct answers to this question.

A. Sales Order B. Visit C. Installed base D. Service ticket

Discussion 0

Correct Answer: C,D Vote an answer

Question 6

What can you define when setting up a service contract in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A. Billing milestones B. Entitled parts C. Covered objects D. Usage restrictions E. Call-off quantity

Discussion 0

Correct Answer: B,C,D Vote an answer

Question 7

Which channel types are supported in SAP Cloud for Customer? ]

A. Business-to-customer B. Consumer-to-consumer C. Employee support D. Business-to-business E. Business-to-consumer

Discussion 0

Correct Answer: C,D,E Vote an answer

Question 8

Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce? Note:
There are 2 correct answers to this question.

A. Ticket B. Customer C. Campaign

Discussion 0

Correct Answer: A,B Vote an answer

Question 9

Your test tenants have been upgrade. Your production tenants will be upgrade in two weeks. Which activities should you NOT perform during these two weeks in the production tenant? Note: there are 2 correct answer to this question.

A. Upload data using the Mass Data Maintenance Tool B. Create Business Roles C. Apply SDK solution D. Request new tenants

Discussion 0

Correct Answer: C,D Vote an answer

Question 10

Which field controls how SAP ERP handles an item that is released from a SAP Cloud for Cutomer work ticket to SAP ERP?

A. Scheduling relevant B. Invoicing method C. Coverage indicator D. Processing type

Discussion 0

Correct Answer: A Vote an answer

Question 11

What is the correct sequence of steps for the automatic service level agreement (SLA) evaluation process when creating tickets?

A. 1. Determine Service Categories
2. Analyze incident categories
3. Determine SLA
4. Determine Key Dates B. 1. Analyze Incident Categories
2. Determine Service Categories
3. Determine Key Dates
4. Determine SLA C. 1. Analyze incident categories
2. Determine Service Categories
3. Determine SLA
4. Determine Key Dates D. 1. Determine Service Category
2. Analyze Incident Categories
3. Determine Key Dates
4. Determine SLA

Discussion 0

Correct Answer: A Vote an answer

Question 12

Which of the following tasks can you perform using the fine tuning activity for service processing during business configuration?
Note: There are 2 correct answers to this question

A. Assign tickets to the last processor B. Manage business tasks for employee support C. Disable the profanity check for outbound responses D. Create or delete custom channels

Discussion 0

Correct Answer: B,D Vote an answer

Question 13

Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce?

A. Ticket B. Customer C. Campaign D. Lead

Discussion 0

Correct Answer: B,D Vote an answer

Question 14

Which of the following prepackaged mashups exist for SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A. Whatsapp B. Mindtouch C. Hotmail D. Google maps

Discussion 0

Correct Answer: B,D Vote an answer

Question 15

In what facet can you maintain counter readings?

A. Measurements B. Contracts C. Maintenance Plan D. Items

Discussion 0

Correct Answer: C Vote an answer