SAP Certified Application Associate - SAP Service Cloud 1911 - C_C4H510

Question 1

To which of the following entities must you assign the Phone Call work Center view to access the live activity pane for computer telephony integration (CTI)?
There are 2 correct answers to this question.
Response:

A. Business user B. Organizational unit C. Business role D. Employee

Discussion 0

Correct Answer: A,C Vote an answer

Question 2

Which of the following options need to be considered before you use the data migration templates?
There are 3 correct answers to this question.
Response:

A. There is a template available for each object that allows tool-supported migration. B. You do NOT need to know the definitions of each of the fields C. You can upload the data only once D. The template structure is predefined and CANNOT be changed E. For each object to be migrated, the CSV fields must be mapped to the fields in the system

Discussion 0

Correct Answer: A,B,D Vote an answer

Question 3

Which item types can you use in installed bases?
There are 3 correct answers to this question.
Response:

A. Warranty B. Text C. Object D. Product E. Registered product

Discussion 0

Correct Answer: B,D,E Vote an answer

Question 4

What you can use to map the complex organizational structure of a large account in SAP Hybris Cloud for Customer?
Please choose the correct answer.
Response:

A. Product Hierarchy B. Territory Hierarchy C. Account Hierarchy D. Organizational Structure

Discussion 0

Correct Answer: C Vote an answer

Question 5

When using data migration templates for the initial load, which activities are steps in migration process?
There are 3 correct answers to this question.
Response:

A. Import the provided migration template in Data Workbench B. Align data fields with input fields C. Active the migration templates in scoping D. Find and fix errors in the data file E. Upload data from the template file

Discussion 0

Correct Answer: A,B,E Vote an answer

Question 6

A user is assigned two work centers that contain the same view. In the first work center, the user has unrestricted read and write access. In the second work center, the user has read-only access.
Which access rights does the user get for this view in both work centers?
Please choose the correct answer.
Response:

A. Only unrestricted write access B. Unrestricted read and write access C. Only restricted write access D. Restricted read and write access

Discussion 0

Correct Answer: B Vote an answer

Question 7

When a user creates service tickets, what product type is supported for determining the warranty?
Please choose the correct answer.
Response:

A. List product B. Individual product C. Entitlement product D. Registered product

Discussion 0

Correct Answer: D Vote an answer

Question 8

Which of the following are scenarios supported by SAP Cloud for Service?
There are 2 correct answers to this question.
Response:

A. Partner channel management B. Vendor management C. Customer support D. Employee help desk

Discussion 0

Correct Answer: C,D Vote an answer

SAP Certified Application Associate - SAP Service Cloud 1911 - C_C4H510_01 FREE EXAM DUMPS QUESTIONS & ANSWERS