SAP Certified Associate - Implementation Consultant - SAP Service Cloud - C_C4H51_2405 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Which access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

A. Full Access B. Define Specific Restriction C. Unrestricted D. Restricted E. No Access

Discussion 0

Correct Answer: A,D,E Vote an answer

Question 2

Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?
Note: There are 3 correct answers to this question.

A. Custom reports B. Data sources C. Standard reports D. Interactive dashboards E. Web service message monitoring

Discussion 0

Correct Answer: A,C,D Vote an answer

Question 3

Which option can an administrator use to limit the end user's control of the user interface?

A. Workflow Action: Manual Field update B. Disable Personalization C. Code List Restriction D. Maintain Page Layout

Discussion 0

Correct Answer: B Vote an answer

Question 4

Which of the following describes how permissions work in SAP Service Cloud?

A. Unrestricted access rights override any restrictions you have defined. B. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access. C. Restricted access rights override any unrestricted access you have defined. D. You can decide if the access rights should override any defined restrictions for each view.

Discussion 0

Correct Answer: A Vote an answer

Question 5

Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.

A. Channel direction B. Channel type C. Mashup service D. Notification type E. Ticket type

Discussion 0

Correct Answer: A,B,D Vote an answer

Question 6

Which of the following is possible when creating tickets in the Agent Desktop?

A. You can create knowledge articles. B. You can manually select the SLA. C. You can select multiple registered products in a single ticket. D. You can manually assign a maintenance plan.

Discussion 0

Correct Answer: C Vote an answer

Question 7

Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?

A. Prospect blocking B. Credit limit check C. Delivery blocking D. Sales support blocking

Discussion 0

Correct Answer: A Vote an answer

Question 8

Which data is replicated from SAP Service Cloud to SAP Field Service Management?

A. Ticket hierarchy B. Account hierarchy C. Installed base D. Registered product

Discussion 0

Correct Answer: C Vote an answer

Question 9

Which tools can you use to dispatch a service technician to an open ticket? Note: There are 3 correct answers to this question.

A. Ticket routing B. Manual routing C. SAP Field Service Management D. Activity planner E. Time recording

Discussion 0

Correct Answer: B,C,D Vote an answer