SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 - C_C4H56_2411 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

You want to use CTI with automatic creation of interaction logs within the Agent Desktop. Which of the following activation steps are mandatory? Note: There are 2 correct answers to this question.

A. Maintain Provider ID B. Maintain mapping table for CTI and SAP Service Cloud Solution C. Enable Activity Creation D. Enable Microsoft Teams Integration for Activities

Discussion 0

Correct Answer: A,C Vote an answer

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Question 2

Which of the following actions can be performed in relation to registered products? Note: There are 2 correct answers to this question.

A. Maintain a bill of materials B. Establish a hierarchy C. Assign a technician D. Define an expiration date

Discussion 0

Correct Answer: B,C Vote an answer

Question 3

You want to control the access of fields in SAP Service Cloud Version 2. Which element can help you implement the business need?

A. Page layout B. Case routing C. Determination rule D. Approval

Discussion 0

Correct Answer: A Vote an answer

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Question 4

Which of the following actions do you need to grant access to the relevant service objects? Note: There are 2 correct answers to this question.

A. Set up the case designer with the assignment step employee B. Assign a business role to a user C. Assign a business role to an employee D. Assign a business role to a service organization

Discussion 0

Correct Answer: B,C Vote an answer

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Question 5

Where are employee working hours maintained?

A. Holiday calendar B. Employee data C. Business user data D. Business role

Discussion 0

Correct Answer: B Vote an answer

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Question 6

To which objects can you assign employees in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Response templates B. Registered products C. Accounts D. Service levels

Discussion 0

Correct Answer: B,C Vote an answer

Question 7

Which of the following activities are necessary for using cases in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Maintain Business Users B. Activate Scoping Items C. Set Up Product Lists D. Set Up Business Roles

Discussion 0

Correct Answer: B,D Vote an answer

Question 8

Which screenshots show the correct configuration activities to meet the requirements for incoming service issues? Note: There are 2 correct answers to this question, scroll down to view all possible answer options.

A.

B.

C.

D.

Discussion 0

Correct Answer: A,B Vote an answer

Question 9

Which of the following options is correct in the configuration, if you want to assign an escalated case with priority urgent to a team? Note: Scroll down to view all possible answer options.

A. Option B B. Option A C. Option C D. Option D

Discussion 0

Correct Answer: A Vote an answer