SAP Certified Application Specialist - Social Services Management with SAP CRM 7.0 EHP3 E_SSMGT_73 Certified Exam Dumps

E_SSMGT_73 Exam Dumps

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Certification Provider: SAP
Exam Code / Number: E_SSMGT_73
Exam Name: SAP Certified Application Specialist - Social Services Management with SAP CRM 7.0 EHP3
Exam Questions: 0
Corresponding Certification: SAP Certification

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SAP E_SSMGT_73 Exam Syllabus Topics:

SectionObjectives
Topic 1: System Configuration & Integration- SAP CRM configuration basics
- Integration scenarios with backend systems
Topic 2: Public Sector Processes- Collections and Disbursement (PSCD)
- Payment and benefit processing
Topic 3: SAP CRM 7.0 Fundamentals- CRM Business Processes
  • 1. Service and support processes
    • 2. Customer interaction management
      - CRM Architecture Overview
      • 1. Integration with SAP ERP
        • 2. SAP CRM system components
          Topic 4: Social Services Management- Entitlement and Eligibility
          • 1. Determination rules
            • 2. Re-triggering entitlement calculation
              - Case Management
              • 1. Benefit application handling
                • 2. Follow-up decision processing


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