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| Topic 1 | - Customer Experience: This section of the exam covers strategies for enhancing customer interactions through SAP solutions. It focuses on delivering personalized experiences to improve customer satisfaction. A skill to be measured is implementing customer feedback mechanisms effectively.
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| Topic 2 | - Platform Basics: This section of the exam measures the skills of SAP Administrators and covers the foundational concepts of the SAP platform. It focuses on understanding the core functionalities and architecture that support SAP applications. A skill to be measured is explaining platform components and their interactions.
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| Topic 3 | - Managing Clean Core: This section of the exam measures the skills of SAP Cloud Consultants and covers the importance of maintaining a clean core in SAP systems. It emphasizes minimizing customizations to ensure system stability and upgradeability. One skill to be measured is identifying unnecessary customizations effectively.
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| Topic 4 | - Order Management and Customer Services: This section of the exam measures the skills of SAP Administrators and covers processes related to order fulfillment and . It focuses on ensuring efficient handling of customer orders and inquiries. A skill to be measured is processing orders accurately.
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| Topic 5 | - Commerce: This section of the exam measures the skills of E-commerce Specialists and covers essential aspects of commerce functionality within SAP. It emphasizes understanding sales processes and customer interactions in a digital environment. A skill to be measured is managing online sales processes effectively.
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| Topic 6 | - Platform Features: This section of the exam measures the skills of Solution Architects and covers various features available within the SAP platform. It emphasizes leveraging platform capabilities to enhance application performance and user experience. A skill to be measured is utilizing platform features for optimal solutions.
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