SAP Certified Application Professional - Service with SAP CRM 7.0 P_CRMSRV_70 Certified Exam Dumps

P_CRMSRV_70 Exam Dumps

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Certification Provider: SAP
Exam Code / Number: P_CRMSRV_70
Exam Name: SAP Certified Application Professional - Service with SAP CRM 7.0
Exam Questions: 100
Corresponding Certification: SAP Certified Technology Professional

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SAP P_CRMSRV_70 Exam Syllabus Topics:

SectionObjectives
Topic 1: Interaction Center (IC WebClient)- Agent desktop and interaction handling
  • 1. Customer interaction processing
    • 2. UI configuration and navigation
      Topic 2: Service Request and Case Management- Service request processing
      • 1. Case creation and lifecycle
        • 2. Routing and escalation
          Topic 3: Installed Base and Product Management- Installed base configuration
          • 1. Equipment and warranty management
            • 2. Product registration and tracking
              Topic 4: Service Contracts and Agreements- Contract setup and lifecycle
              • 1. Service level agreements (SLA)
                • 2. Pricing and billing integration
                  Topic 5: SAP CRM Service Fundamentals- Service module architecture and integration
                  • 1. Integration with ERP and external systems
                    • 2. CRM Service components overview
                      Topic 6: Customizing and Configuration- CRM customizing framework
                      • 1. Business role configuration
                        • 2. Workflow and rule setup


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