ADX261 Exam Dumps

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Certification Provider:	Salesforce
Exam Code / Number:	ADX261
Exam Name:	Administer and Maintain Service Cloud
Exam Questions:	199
Last Updated:	Jun 20, 2026
Corresponding Certification:	Certified Service Cloud Consultant

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Salesforce ADX261 Exam is a multiple-choice exam that comprises 60 questions, which must be completed within 105 minutes. ADX261 exam can be taken both online and in-person at a testing center. To pass the exam, candidates must score at least 65%. It is important to note that ADX261 exam is a prerequisite for the Salesforce Certified Service Cloud Consultant certification. With the increasing demand for Salesforce professionals, achieving this certification can significantly boost one's career prospects and earning potential in the Salesforce ecosystem.

Salesforce ADX261 (Administer and Maintain Service Cloud) Certification Exam is designed to validate the knowledge and skills of professionals who are responsible for administering and maintaining the Service Cloud platform. Administer and Maintain Service Cloud certification exam is one of the most sought-after credentials in the Salesforce ecosystem that demonstrates the proficiency of the candidate to manage Service Cloud instances for their organizations.

Salesforce ADX261 certification exam is designed for administrators and support personnel who are responsible for administering and maintaining the Salesforce Service Cloud platform. Administer and Maintain Service Cloud certification demonstrates the candidates' expertise in managing customer service processes, implementing and configuring Service Cloud features, and ensuring the smooth and efficient operation of the Salesforce Service Cloud platform.

Salesforce ADX261 Exam Syllabus Topics:

Topic	Details
Topic 1	Contact Center Analytics: The topic discusses develop reports and dashboards in Salesforce.
Topic 2	Service Cloud Solution Design: It delves into assessing customer requirements to determine limitations, and design trade-offs for the service agent experience and interaction channels. The topic also discusses data security and compliance requirements.
Topic 3	Industry Knowledge: It explains the factors that influence KPIs and key Contact Center metrics. Moreover, it discusses risks, benefits, and business challenges. Lastly, it focuses on industry standards and general capabilities.
Topic 4	Intake and Interaction Channels: It discusses recommending the suitable approach to intake channels and their design. The topic also discusses the use cases and functionality for proposed interaction channels. Lastly, it delves into design considerations and best practices.

Reference: https://trailhead.salesforce.com/en/academy/classes/adx261-administer-and-maintain-service-cloud