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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. What's an example of a parent and child premise record?

A) The parent premise is the apartment unit, and the child is the apartment building.
B) The parent premise is the type of service provided, and the child is the apartment.
C) The parent premise is the apartment, and the child is the type of service provided.
D) The parent premise is the apartment building, and the child is the apartment unit.

2. When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?

A) Configure custom OmniScripts and FlexCards to cover the requirements.
B) Configure the Energy and Utilities Contact Center Console available m the process horary
C) Assign the relevant lightning pages to the energy company's service agent user profile
D) Configure a custom Salesforce Service Cloud console.

3. Two people own one home. They have different preferences for receiving notifications. One wants texts and emails, while the other prefers emails only. h How and where can the energy company hold this information?

A) Create a custom object associated with the Account with notification preferences.
B) Extend the Service Account object with new fields for notification preferences.
C) Use the existing notification preference fields in the Party object.
D) Extend the Account, Contact, and Relationship objects with new fields for notification preferences.

4. An energy company offers multiple products to its industrial and commercial customers. They need to create a quote for a customer for multiple sites.
How would a consultant meet this business requirement?

A) Create quotes for each individual site and add products, then run multi-site batch jobs.
B) Create an opportunity, add products to it. then submit it to the MultiAppHandler class
C) Create a Master quote, create group(s). add the quote group members, add products, and apply to the group.
D) Create a multi-site quote, add members to the quote, and add products for each site

5. The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

A) Modify the VEELogoCard FlexCard to change the customer logo.
B) Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements
C) Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.
D) Modify the application Page Layout to change/add/remove selected elements

Solutions: