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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. Universal Containers (UC) has a Loyalty Program with a Loyalty Member Portal implemented using the Loyalty Experience Cloud template. UC is planning to launch a new Loyalty Program and wants to retain the same design and functionalities of the existing Loyalty Member Portal.
Which two steps should UC consider during the implementation of the new Loyalty Program?

A) Assign the existing Loyalty Member Portal to the new Loyalty Program too.
B) Create new Experience Cloud Components for the new Loyalty Member Portal.
C) Use existing Experience Cloud components to handle the same design and functionalities.
D) Create a new Loyalty Member Portal and assign it to the new Loyalty Program.

2. Universal container launched a Loyalty Program. The salesforce Administrator to..... to create a private portal for the Loyalty Program.
What is the last step the Salesforce Administrator must complete?

A) Add the relevant Experience Cloud components to the pages
B) Associate the Loyalty Program with the site
C) Activate the Experience Cloud site
D) Create the Experience Cloud site

3. A company's Marketing Team needs to set up a promotion and use Promotion Market Segments where members of a specific age range and with expressed preferences will benefit from this promotion.
What is the recommended solution for the team to set up the Promotion Market Segments?

A) Salesforce Reports and Dashboards
B) Custom coded solution
C) Salesforce Marketing Cloud
D) Salesforce Customer Data Platform

4. Universal Containers (UC) has defined a points-based Loyalty Program, and the Loyalty members must receive an email with the point balance every time it is updated.
What should the Salesforce Administrator set up to enable a real-time currency model?

A) Non-Qualifying Points updates happen in real-time by default
B) Create a Flow to update the Points Balance field
C) Enable Real-Time Update of Qualifying Points Balance
D) Enable Real-Time Update of Non-Qualifying Points Balance

5. What two ways could an Administrator configure a Promotion to target a specific audience?

A) Link a promotion to a campaign and associate a segment to the campaign
B) Create a segment in the Salesforce Customer Data Platform and associate the segment to the promotion
C) This functionality does not exist in Salesforce Loyalty Management.
D) Create a campaign for a promotion. Create member segments in a third-party tool.
Associate the members to campaigns via Campaign Members.

Solutions: