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Salesforce Certified Business Analyst Sample Questions:

1. A business analyst (BA) Is coordinating a User Acceptance Testing (UAT) session focused on Service Cloud enhancements.
Which resource Is critical for the BA to include in UAT?

A) Support agents
B) Quality assurance testers
C) System developers

2. During a project kick off for a multi-year transformational Sales Cloud project at Universal Containers, the business analyst (BA) heard the executive team discuss the challenges that the sales team Is having with their legacy solution: opportunity funnel, data hygiene, and forecasting Issues. However, the level of detail shared about the challenges was very limited.
What should the BA do next?

A) Clone the features of the legacy solution within the new Sales Cloud org.
B) Start writing epics and user stories that discuss the challenges mentioned.
C) Schedule a ride-along with the sales team to learn more about their goals.

3. What is the storage of the Developer Pro Sandbox?

A) 1GB
B) 300MB
C) 2GB
D) 200MB

4. Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the top skills of a BA and has asked a consultant for more information.
Which BA skills should the consultant recommend to NTO?

A) Team leadership, communication, personas, change management, synthesis, legal and compliance issues
B) Information discovery, analysis, synthesis, communication, collaboration, documentation
C) Requirements writing, communication, creativity, problem-solving, synthesis, project management

5. The business analyst (BA) on the Salesforce development team at Northern Trail Outfitters is leading a requirements elicitation workshop about the process for onboarding new wholesale partners. While whiteboarding the process, one stakeholder continuously interrupts and points out inefficiencies with invoicing and delivery processes.
What should the BA do to prevent the session from being derailed?

A) Ask the stakeholder to focus on the onboarding process.
B) Shift the conversation from onboarding to the stakeholder's concerns.
C) Add the stakeholder's concerns to a "parking lot" for further discussion.

Solutions: