Salesforce Certified Field Service Consultant - Field-Service-Consultant FREE EXAM DUMPS QUESTIONS & ANSWERS
Universal Containers is deploying Field ServiceLightning in Europe, where pricing varies by country.
What Price Book structure is recommended?
What Price Book structure is recommended?
Correct Answer: A
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Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule eachvisit.
How should a Consultant configure the Maintenance Plan to meet this requirement?
The customer will call to schedule eachvisit.
How should a Consultant configure the Maintenance Plan to meet this requirement?
Correct Answer: D
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Which three objects are associated to the Work Type? Choose 3 answers
Correct Answer: B,C,E
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Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'
How should a Consultant configure this using a single Work Order'
Correct Answer: A
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Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs.
Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce?
(Choose two.)
Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce?
(Choose two.)
Correct Answer: C,D
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At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.
How should the Consultant ensure proper scheduling and optimization for the member?
How should the Consultant ensure proper scheduling and optimization for the member?
Correct Answer: A
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UniversalContainers (UC) wants to deploy Knowledge to its field team,
How should UC ensure its Technicians can access Knowledge Articles offline?
How should UC ensure its Technicians can access Knowledge Articles offline?
Correct Answer: D
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Universal Containers wants to dispatchemergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?
What should the Consultant recommend to meet this requirement?
Correct Answer: A
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Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?
Which approach should a Consultant recommend to meet the requirement?
Correct Answer: A
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Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on servicecharges.
How should a Consultant configure Salesforce Field
Service to track the work performed?
How should a Consultant configure Salesforce Field
Service to track the work performed?
Correct Answer: B
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Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?
How should a Consultant recommend UC handle unplanned service during times of severe weather?
Correct Answer: C
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Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times.
How should a Consultantimplement this process?
How should a Consultantimplement this process?
Correct Answer: B
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Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers' customers?
Correct Answer: C
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