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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. The Cloud Kicks global sales team has asked for a simpler way to view and manage its opportunity pipeline.
The team is often responsible for hundreds of deals at a time across multiple countries and currencies. The sales reps have suggested using the Kanban view.
What is a consideration when using the Kanban view?

A) It can show roll-up summary fields for Currency fields.
B) It can display up to 10 fields per card.
C) It can summarize records by Currency fields.

2. An executive at Cloud Kicks (CK) has asked its admin to create a diagram showing the high-level processes within the business. CK plans to use the diagram to show the context of a new process within the overall business.
What should the admin create to meet this requirement?

A) Capability Model
B) Detail Process Mapping
C) Value Stream Map

3. Cloud Kicks (CK) has acquired a competitor that also uses Sales Cloud. They have many of the same customers and prospects. The CEO of CK wants the consultant to work with senior managers to document use cases and determine a project plan for everyone who will be on the CK org.
Which action should the consultant recommend?

A) Conduct discovery sessions and document existing business practices for each company.
B) Export the data from the competitor's system and merge it into Ck's org.
C) Hold a kickoff meeting with the CK stakeholders.

4. The sales team at Cloud Kicks has been late meeting project deadlines and missed multiple meetings.
What should the consultant recommend to the project manager?

A) Revisit the communication plan and set up more frequent check-ins.
B) Confirm that the statement of work (SOW) Is realistic.
C) Bring additional resources from the consulting firm to the project.

5. Access to Opportunities at Cloud Kicks should be restricted.
Sales users should only have access to two categories of Opportunities:
* Opportunities they own
* Opportunities that are tied to accounts they own
Which action should a consultant take to meet the requirement?

A) Set organization-wide defaults for Accounts and Opportunities to Public Read- Only.
B) Set organization-wide defaults for Accounts and Opportunities to Private.
C) Set Opportunity access on the role to View All Opportunities associated with the owner's accounts.

Solutions: