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Salesforce Certified Slack Administrator Sample Questions:

1. Bella is a Workspace Admin at a company with 3,500 employees. She is receiving complaints from her colleagues that "Slack is too noisy". Her team is bothered by frequent use of @here and @channel in public channels. She has never evaluated or changed the default settings, so she wants to change how those notifications work in her workspace.
How can Bella change her workspace's messaging restrictions to minimize disruption?

A) Restrict @here and @channel usage to Owners and Admins only.
B) Restrict public channel posting to just Owners and Admins.
C) DM each user who uses the @here and @channel mentions and ask them not to do this in large channels.
D) Set @here and @channel to be used only in private channels, where membership is more limited.

2. You are a Workspace Admin in your organization's Slack Pro instance.
A terminated user is still active because Okta (your IdP) is down.
Which immediate steps should you take?

A) Ask your IT team and Primary Org Owner to contact both Okta and Slack customer service right away to address the technical issue.
B) Deactivate the member's account in Slack settings, and ask the Human Resources (HR) team to notify you of any other employee updates until Okta is working again.
C) Change the member's email to a dummy email and perform a force logout so they will not be able to log back in.
D) Temporarily make the #general channel read-only, delete the offensive messages left by the member, and reach out to the member's previous manager.

3. Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?

A) Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.
B) Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.
C) Encourage executives to model this behavior and communicate in public channels themselves.
D) Work closely with the executive team, and have them mandate public channel usage.

4. You're a Slack admin creating a list of default prefixes. You want to provide employees with standard naming conventions to use when they create new channels.
After reviewing existing channels, you determine that there are three types of channels most often created: * Slack Connect channels for collaborating with partners.
* Channels for groups within a line of business.
* Channels to support collaboration on specific engagements.
What are the three best prefixes to add to your default list?
(Select the THREE best answers.)

A) #team-
B) announce
C) #slack
D) #ext-
E) #help
F) #proj-

5. Medium Inc is on a Standard Slack plan and has recently hired Preethi as a contractor to take care of their food & beverage service. Preethi is on a six-month contract, supporting many teams within the food & beverage department. Each team has set up a public channel to triage requests, and Preethi is responsible for responding to these requests.
What type of workspace access would be most suitable for Preethi?

A) Member with deactivation time in six months
B) Member with no deactivation time
C) Single-channel Guest with deactivation time in six months
D) Multi-channel Guest with deactivation time in six months

Solutions: