CIS-CSM日本語 Exam Dumps

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Certification Provider:	ServiceNow
Exam Code / Number:	CIS-CSM-JPN
Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版)
Exam Questions:	261
Last Updated:	Jul 13, 2026
Corresponding Certification:	CIS-Customer Service Management

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ServiceNow CIS-CSM certification exam is designed to validate the skills and knowledge required for implementing and managing the Customer Service Management (CSM) module in ServiceNow. CIS-CSM-JPN exam is intended for individuals who have experience working with ServiceNow and wish to enhance their expertise in customer service management. ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) certification exam comprises 60 multiple-choice questions and has a time limit of 90 minutes.

ServiceNow CIS-CSM certification is an excellent way for professionals to demonstrate their technical proficiency in the implementation and configuration of ServiceNow's customer service module. It is a valuable credential that can help professionals stand out in the job market and advance their careers. ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) certification exam is open to all professionals who have a working knowledge of ServiceNow and are interested in expanding their expertise in customer service management.

ServiceNow CIS-CSM日本語 Exam Syllabus Topics:

Topic	Details
Topic 1	CSM Portal, Knowledge Management, Service Catalog, Communities, and Performance Analytics
Topic 2	Customer Service Management System Setup and Configuration: This section assesses ServiceNow Consultants' configuration expertise in setting up the CSM application. It focuses on enabling ServiceNow CSM, defining routing and assignment rules, configuring case types and communication channels, and customizing CSM workspace behavior.
Topic 3	This section evaluates ServiceNow Consultants' capabilities in extending CSM beyond core case handling. It includes knowledge of CSM portal configuration, service catalog setup, SLAs, targeted communications, community engagement, and using performance analytics for reporting and insights.
Topic 4	CSM Foundational Data Model: This section evaluates Configuration Specialists' understanding of core CSM data structures. It covers business models, product models, install base management, and contract entitlement handling, essential for underpinning ServiceNow CSM
Topic 5	Case Management: This part of the exam measures the operational proficiency of Configuration Specialists in managing case lifecycles. It examines knowledge of case states and flows, major issue handling, service definition and digest setup, CSM workspace tools, and the creation of case actions, tasks, and escalations.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

ServiceNow CIS-CSM certification is a highly sought-after qualification in today's IT industry. ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) certification demonstrates the recipient's competence in implementing and configuring customer service management solutions. Furthermore, successful candidates can acquire the skills required to manage the CSM process, workflows, case management, and customization of ITSM applications. As such, the ServiceNow CIS-CSM certification opens new doors to IT professionals seeking to advance their careers, enabling them to provide IT solutions to businesses that deliver excellent customer service management.