ServiceNow Certified Implementation Specialist - Customer Service Management - CIS-CSM FREE EXAM DUMPS QUESTIONS & ANSWERS

A. After 7 days B. After 1 day C. After 5 days D. After 3 days

A. Rejects an incoming chat and moves it automatically to the general queue B. Uses response templates to Insert as text in a conversation C. Routes the chat towards another group D. Rolls up the current chat history towards an existing case

A. Because CSM Assets are managed differently from ITSM Assets. ServiceNow uses different Asset Tables foe CSM than it does for ITSM B. CSM uses the Product Model table instead of the ITSM Asset table C. ServiceNow uses the same Asset table for both CSM and ITSM. however, CSM has a different subset of fields D. CSM uses the Product table instead of the ITSM Asset table

A. Business Locations B. Contributor Users C. Responsibility Definitions D. Account Management

A. The process of developing, operating, maintaining, upgrading, and disposing of assets in me most cost-effective manner B. A generic activity or process responsible for tracking and reporting the value and ownership of assets throughout their lifecycle C. It includes all of the data crucial to support customers as efficiently as possible D. Asset management has different use cases for tracking specific products or services customers are using Most Voted

A. Contracts B. Publications Most Voted C. Contacts D. Products Most Voted E. Assets Most Voted

A. Parent cases to automatically generate child cases when all fields are filled out thus, synchronized auto-population B. Enabling the Customer Service agent to create cases so that all the children cases can be managed by managing the parent case C. Child cases to be separated from Parent cases and will not be synchronized automatically D. Synchronization of all child cases as well as children of child cases on all levels

A. An Individual record that Is used to identity and create automation opportunities B. An individual record that is used to identify and resolve a question or issue for an external customer C. An individual record that handles and resolves incidents tor external customers D. An individual record that handles and routes issues for internal users

A. The customer case becomes the parent case of the major case B. The customer case will automatically be related to a problem C. The customer case will be automatically closed D. The customer case becomes a child case of the major case

A. True B. False

A. Shareable across KBs: Yes ; Multi-Level: Yes B. Shareable across KBs: Yes ; Multi-Level: No C. Shareable across KBs: No ; Multi-Level: No D. Shareable across KBs: No ; Multi-Level: Yes