ServiceNow Certified Implementation Specialist - IT Service Management - CIS-ITSM FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?
Choose 2 answers

A. timestamp B. item author C. catalog(s) D. item name E. variables

Discussion 0

Correct Answer: C,D Vote an answer

Question 2

When modifying a Change Flow, a library is available of re-usable components for your flow. What are these components called?

A. Properties B. Flow actions C. Attributes D. Flow activities

Discussion 0

Correct Answer: D Vote an answer

Question 3

If the Assignment group is empty on an incident record what happens when an agent that is a member of multiple user groups clicks the Assign to the Ul action?

A. An error is displayed indicating the agent must manually assign the incident B. The Assignment group field will not populate C. The Assignment group field automatically populates with the agent ' s primary group D. The agent is prompted to select the Assignment group

Discussion 0

Correct Answer: D Vote an answer

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Question 4

Which is the process responsible for delivering items that have been ordered from a Service Catalog?

A. Catalog Fulfillment B. Request Management C. Catalog Workflows D. Service Catalog Management E. Catalog Item Design

Discussion 0

Correct Answer: B Vote an answer

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Question 5

If a change model has Write roles AND Can write defined, which users have the ability to modify the change model record? Choose 2 answers

A. Users that have the Write role(s) OR that match the Can write user criteria B. Users with admin role C. Users that have the Write role(s) AND match the Can write user criteria D. Users with the ftil_admin role E. Users with sn_change_write role

Discussion 0

Correct Answer: B,C Vote an answer

Question 6

On an incident record, where are the fields fiat appear on the caller lookup select box defined?

A. The Caller lookup field on the [user] table B. The ref_contributions attribute on the caller lookup form C. The ref_ac_column attribute from the dictionary entry D. The form design of the caller lookup form

Discussion 0

Correct Answer: C Vote an answer

Question 7

Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?

A. Record Producer B. Order Guide C. Knowledge Item D. Catalog Item E. Content Item

Discussion 0

Correct Answer: E Vote an answer

Question 8

Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)

A. From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes B. Modify the Incident Lifecycle flow to expire after 7 days C. Update the incident_close UI action script D. Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date

Discussion 0

Correct Answer: B,D Vote an answer

Question 9

Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries. What Service Catalog capability can you use to generate these records?

A. Record Producers B. Catalog Items C. Content Items D. Execution Plans

Discussion 0

Correct Answer: A Vote an answer