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Certification Provider:	ServiceNow
Exam Code / Number:	CSA
Exam Name:	ServiceNow Certified System Administrator
Exam Questions:	528
Last Updated:	Jun 24, 2026
Corresponding Certification:	Certified System Administrator

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To take the ServiceNow CSA certification exam, candidates must have some experience in using the ServiceNow platform. CSA exam consists of 60 multiple-choice questions that must be completed within 90 minutes. The passing score for the exam is 70%, and candidates who pass the exam will receive the ServiceNow CSA certification. ServiceNow Certified System Administrator certification is valid for two years, after which the candidate must renew their certification by passing a recertification exam.

ServiceNow CSA Exam Syllabus Topics:

Topic	Details
Topic 1	Platform Overview and Navigation: The ServiceNow Platform overview and platform capabilities and services are discussed in this paper. It also delves into the ServiceNow Instance and Next Experience Unified Navigation.
Topic 2	Instance Configuration: Sub-topics of this topic include installing applications and plugins, and personalizing or customizing the instance. Lastly, it focuses on common user interfaces in the Platform.
Topic 3	Data Migration and Integration: In this topic, questions about UI Policies, Business Rules, System update sets, and Scripting in ServiceNow appear.
Topic 4	Self-Service & Automation: Sub-topics related to knowledge management, service catalog, and flow design are present in this topic. Lastly, it discusses the virtual agent sub-topic.

Reference: https://www.globalknowledge.com/nl-nl/certificeringen/certificeringen/servicenow/certified-system-administrator

ServiceNow CSA certification is a valuable credential for IT professionals looking to advance their career in ServiceNow administration. ServiceNow Certified System Administrator certification exam covers a broad range of topics related to ServiceNow administration, and passing the exam demonstrates your skills and knowledge in managing ServiceNow systems. With the right preparation, passing the exam can be a career-changing accomplishment.

ServiceNow CSA certification exam is a valuable credential for IT professionals who want to demonstrate their expertise in ServiceNow administration. It is a well-recognized certification in the IT industry and is highly valued by employers. CSA exam is designed to assess the candidate's knowledge of ServiceNow architecture, configuration, and administration. It covers a wide range of topics, including user management, data management, workflow administration, and reporting.

ServiceNow CSA (ServiceNow Certified System Administrator) Certification Exam is a highly respected certification that validates the skills and knowledge of professionals who work with ServiceNow, an enterprise IT service management platform. ServiceNow Certified System Administrator certification is a valuable asset for IT professionals who want to demonstrate their expertise and commitment to ServiceNow, and it is recognized by employers worldwide.