Exam CCAR-F Topic 1 Question 119 Discussion

You are building a customer support resolution agent using the Claude Agent SDK. The agent handles high- ambiguity requests like returns, billing disputes, and account issues. It has access to your backend systems through custom Model Context Protocol (MCP) tools ( get_customer , lookup_order , process_refund , escalate_to_human ). Your target is 80%+ first-contact resolution while knowing when to escalate.
A customer contacts the agent about a warranty claim on a power drill. Resolving this requires multiple sequential tool calls: get_customer to look up their account, lookup_order to find the purchase details, and then either process_refund or escalate_to_human depending on warranty eligibility. You're implementing the agentic loop that orchestrates these steps using the Claude API.
What is the primary mechanism your application uses to determine whether to continue the loop or stop?