Exam L4M3 Topic 5 Question 209 Discussion

Actual exam question for CIPS's L4M3 exam
Question #: 209
Topic #: 5
An example of a qualitative performance measure could be one that relates to opinions about the service quality of the supplier. Is this correct?

Suggested Answer: A Vote an answer

Qualitative performance measures capture subjective or non-numerical aspects of service, such as customer satisfaction, perceptions, and opinions. These are often gathered through surveys or interviews. While quantitative data is crucial, qualitative insights can reveal hidden issues and improve relationship management.
Reference:CIPS L4M3 Commercial Contracting Study Guide, Chapter 4, Section 4.3.2 - Qualitative and quantitative performance measures.

by Darnell at Jan 19, 2026, 08:07 PM

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