Exam L4M3 Topic 6 Question 229 Discussion

Actual exam question for CIPS's L4M3 exam
Question #: 229
Topic #: 6
Which of the following are good examples of a Key Performance Indicator?
The total number of services provided
Reduction rate in goods or services
Complaints resolved within two days
Delivery of goods on time and in full

Suggested Answer: C Vote an answer

Effective KPIs should be measurable, relevant, and tied to performance. "Complaints resolved within two days" and "Delivery of goods on time and in full" are standard KPIs as they reflect quality and timeliness of service-both key to contract success. The "total number of services" and general reductions do not directly reflect performance outcomes.
Reference:CIPS L4M3 Commercial Contracting Study Guide, Chapter 4, Section 4.3.1 - Key performance indicators and their application.

by Audrey at May 09, 2026, 10:57 AM

Limited Time Offer

15%

Off

Get Premium L4M3 Questions as Interactive Self Test Engine or PDF

Comments

Chosen Answer:
This is a voting comment (?) , you can switch to a simple comment.
Switch to a voting comment New
Nick name: Submit Cancel
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
0
0
0
10