Exam 100-140 Topic 2 Question 446 Discussion

Actual exam question for Cisco's 100-140 exam
Question #: 446
Topic #: 2
During a Remote Assistance session, how should a technician handle a situation where sensitive data appears on the user's screen?

Suggested Answer: B Vote an answer

Correct Answer. B. Advise the user to close or minimize the sensitive data before continuing Advising the user to close or minimize sensitive data respects their privacy and adheres to security protocols without unnecessarily terminating the session.
Option A is incorrect as terminating the session may be an overreaction that disrupts the support process.
Option C is incorrect because ignoring visible sensitive data could breach confidentiality obligations.
Option D is incorrect and inappropriate as taking screenshots of sensitive data could violate privacy policies and ethical guidelines.

by Sibyl at Jan 15, 2026, 10:47 AM

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