Exam 100-140 Topic 5 Question 74 Discussion
Actual exam question for Cisco's 100-140 exam
Question #: 74
Topic #: 5
Question #: 74
Topic #: 5
A support technician is documenting a resolved issue where a software bug caused data loss for a client.
What is the most effective way to document this interaction?
What is the most effective way to document this interaction?
Suggested Answer: B Vote an answer
A comprehensive and factual description of the bug, its impact on operations, and the resolution steps is essential to document such interactions accurately. This approach ensures that the documentation is useful for reference and aids in handling similar issues in the future.
Option A is incorrect because focusing on the emotional impact does not provide a technical summary of the issue.
Option C is incorrect because listing all software, including irrelevant ones, clutters the documentation and detracts from the specific problem and solution.
Option D is incorrect as focusing solely on upgrades does not summarize the specific incident and its resolution.
Option A is incorrect because focusing on the emotional impact does not provide a technical summary of the issue.
Option C is incorrect because listing all software, including irrelevant ones, clutters the documentation and detracts from the specific problem and solution.
Option D is incorrect as focusing solely on upgrades does not summarize the specific incident and its resolution.
by Harriet at Jun 18, 2026, 03:14 AM
0
0
0
10
Comments
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
Report Comment
Commenting
You can sign-up / login (it's free).