Exam 220-1102 Topic 1 Question 546 Discussion

Actual exam question for CompTIA's 220-1102 exam
Question #: 546
Topic #: 1
A technician thinks that a computer on the network has been infected with malware. The technician attempts several times to use a malware removal tool, but the issue persists. Which of the following should the technician do next?

Suggested Answer: B Vote an answer

Detailed
Rebooting the computer into safe mode (Option B) limits the processes and services that run, which can help in isolating and removing persistent malware that might be hiding in normal mode. Safe mode provides a cleaner environment to troubleshoot and remove malware.
Restoring from a backup (Option A) may work but should be considered after attempts to clean the infection.
Purchasing a new endpoint protection tool (Option C) is unnecessary at this stage since existing tools can be run in safe mode.
Using system recovery (Option D) could potentially remove the infection, but it's a more drastic step that may not be necessary yet.
CompTIA A+ Core 2 Reference:
3.3 - Best practices for malware removal, including booting into safe mode

by Joyce at Apr 23, 2025, 12:42 PM

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