Exam 220-1102 Topic 3 Question 734 Discussion

Actual exam question for CompTIA's 220-1102 exam
Question #: 734
Topic #: 3
A computer is restarting automatically and displaying the following error message: "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you. (0% complete)." Which of the following should the technician do first to diagnose the issue?

Suggested Answer: A Vote an answer

The first step is to check the system event logs using tools like Event Viewer. This will allow the technician to identify any critical errors or warnings that occurred before the restart. Based on these logs, further troubleshooting can be done. Verifying driver versions and performing diagnostics can follow once the root cause is identified.
Reference: CompTIA A+ 220-1102 Exam Objectives, Domain 3.1 Software Troubleshooting

by Walker at Apr 13, 2025, 10:34 PM

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