Exam 220-1201 Topic 1 Question 131 Discussion
Actual exam question for CompTIA's 220-1201 exam
Question #: 131
Topic #: 1
Question #: 131
Topic #: 1
A technician receives a S.M.A.R.T. error on a PC. When the technician presses the Esc key, the PC continues to turn on without any further issues. Which of the following should the technician do next?
Suggested Answer: A Vote an answer
Comprehensive and Detailed Step-by-Step Explanation:
S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology):
S.M.A.R.T. is a monitoring system integrated into modern HDDs and SSDs that detects and reports on various indicators of drive health and reliability.
A S.M.A.R.T. error indicates that the drive is showing signs of impending failure, even if the PC continues to boot and work normally for the time being.
Next Steps:
The appropriate action is to replace the hard drive (HDD) because a S.M.A.R.T. error is an early warning of possible hardware failure. Ignoring the warning could result in data loss if the drive fails completely.
The technician should also back up the user's data immediately to avoid losing critical information.
Incorrect Options:
B: Update the PC's BIOS: While keeping the BIOS updated is a good practice, it does not address the S.M.A.
R.T. error, which is specific to the HDD.
C: Close the ticket: Closing the ticket without resolving the issue would be improper, as the S.M.A.R.T. error is a hardware problem that needs to be addressed to prevent future data loss or downtime.
D: Change the NIC: The NIC (Network Interface Card) is unrelated to the storage system and would not resolve a S.M.A.R.T. error.
Key Takeaway:
A S.M.A.R.T. error is a critical indicator of HDD health issues, and the drive should be replaced as soon as possible. Backing up data is also essential.
Reference: CompTIA A+ Core 1 Exam Objectives (220-1201), Domain 5.1 - Troubleshooting hard drives and RAID arrays.
S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology):
S.M.A.R.T. is a monitoring system integrated into modern HDDs and SSDs that detects and reports on various indicators of drive health and reliability.
A S.M.A.R.T. error indicates that the drive is showing signs of impending failure, even if the PC continues to boot and work normally for the time being.
Next Steps:
The appropriate action is to replace the hard drive (HDD) because a S.M.A.R.T. error is an early warning of possible hardware failure. Ignoring the warning could result in data loss if the drive fails completely.
The technician should also back up the user's data immediately to avoid losing critical information.
Incorrect Options:
B: Update the PC's BIOS: While keeping the BIOS updated is a good practice, it does not address the S.M.A.
R.T. error, which is specific to the HDD.
C: Close the ticket: Closing the ticket without resolving the issue would be improper, as the S.M.A.R.T. error is a hardware problem that needs to be addressed to prevent future data loss or downtime.
D: Change the NIC: The NIC (Network Interface Card) is unrelated to the storage system and would not resolve a S.M.A.R.T. error.
Key Takeaway:
A S.M.A.R.T. error is a critical indicator of HDD health issues, and the drive should be replaced as soon as possible. Backing up data is also essential.
Reference: CompTIA A+ Core 1 Exam Objectives (220-1201), Domain 5.1 - Troubleshooting hard drives and RAID arrays.
by Derrick at May 06, 2025, 01:25 AM
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