Exam 220-1202 Topic 1 Question 187 Discussion

Actual exam question for CompTIA's 220-1202 exam
Question #: 187
Topic #: 1
After a recent mobile OS upgrade to a smartphone, a user attempts to access their corporate email, but the application does not open. A technician restarts the smartphone, but the issue persists. Which of the following is the most likely way to resolve the issue?

Suggested Answer: A Vote an answer

Comprehensive and Detailed Explanation From Exact Extract:
Mobile OS updates can sometimes cause compatibility issues with specific apps, including corporate email clients. The most likely resolution is to check for and apply an update to the affected application, especially if it hasn't been updated to support the latest OS version.
B: Registering with MDM might be required for access but wouldn't address app crashes due to incompatibility.
C: A third-party client might help, but it's not the best first step if the default app is expected to work.
DL Clearing the cache can help resolve some minor issues, but updating the app directly addresses compatibility concerns.
Reference:
CompTIA A+ 220-1102 Objective 3.3: Troubleshoot mobile OS and application issues.
Study Guide Section: App compatibility and mobile software updates

by Ada at Apr 07, 2026, 07:01 AM

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