Exam GCP-GCX Topic 2 Question 29 Discussion

Actual exam question for Genesys's GCP-GCX exam
Question #: 29
Topic #: 2
In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:

Suggested Answer: B Vote an answer

In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by creating a number-plan to identify premium-rate numbers. A number-plan is a set of rules that define how outbound calls are dialed based on various criteria, such as country code, area code, prefix, etc. You can create a number-plan that blocks outbound calls to U.S. premium-rate numbers by specifying their prefixes (such as 900) in the number-plan rules. Reference: https://help.mypurecloud.com/articles/about-number-plans/ https://help.mypurecloud.com/articles/create-a-number-plan/

by Merry at Jul 20, 2026, 08:10 AM

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