Exam GCP-GCX Topic 5 Question 141 Discussion

Actual exam question for Genesys's GCP-GCX exam
Question #: 141
Topic #: 5
When you change an agent's queue status from On Queue to Off Queue, what is the agent's status displayed as in the view?

Suggested Answer: C Vote an answer

When an agent's queue status is changed from On Queue to Off Queue in Genesys Cloud CX, their status is typically displayed as "Away" in the system views. This indicates that the agent is not currently available to handle new interactions in the queue, but it does not necessarily mean the agent is not working; they could be engaged in after-call work, training, or other non-queue activities.

by mcquaid.mike at May 07, 2026, 08:46 AM

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mcquaid.mike
2026-05-07 08:46:15
Selected Answer: A
hen a Genesys Cloud agent sets their status to "Off Queue" (going off queue), they stop receiving new ACD interactions. The agent's routing status changes to Off Queue, and their primary presence typically reverts to "Available" (or another status if selected) while still being logged in
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