Exam GCP-GCX Topic 5 Question 60 Discussion

Actual exam question for Genesys's GCP-GCX exam
Question #: 60
Topic #: 5
Which role is automatically assigned to a new user?

Suggested Answer: B Vote an answer

The role that is automatically assigned to a new user is Communicate - User. This role grants basic permissions for using Genesys Cloud CX features such as chat, email, phone calls, etc. This role also determines the license type for the new user, which is Communicate - User license by default. Reference: https://help.mypurecloud.com/articles/add-a-user/ https://help.mypurecloud.com/articles/communicate-user-role/

by vijaywork at Apr 29, 2026, 01:41 PM

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mcquaid.mike
2026-05-07 08:40:22
Selected Answer: D
In Genesys Cloud, the Employee role is automatically assigned to all new users upon creation. This default role provides minimum permissions, allowing users to read organization data, edit their personal profiles, and access basic features without granting administrative control.
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