Exam GCX-ARC Topic 1 Question 1 Discussion

Actual exam question for Genesys's GCX-ARC exam
Question #: 1
Topic #: 1
Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing?
(Choose three.)

Suggested Answer: A,C,E Vote an answer

by gugarguga at May 03, 2026, 05:54 AM

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gugarguga
2026-05-03 05:54:06
Selected Answer: BCD
Hangup disconnects the call.
Transfer returns the call to the campaign’s queue so that the next available agent can answer it.
Transfer to Outbound Flow transfers to the outbound flow you select. Create outbound flows beforehand using Architect.
https://help.genesys.cloud/articles/create-call-analysis-response/
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