Exam GCX-GCD Topic 1 Question 3 Discussion

Actual exam question for Genesys's GCX-GCD exam
Question #: 3
Topic #: 1
Which dialing mode dials multiple contacts once an agent becomes available?

Suggested Answer: B Vote an answer

The Predictive dialing mode in Genesys Cloud CX places multiple calls per available agent and uses algorithms to predict agent availability, aiming to maximize agent talk time by reducing idle time between calls.

by rossbertoloni at Nov 03, 2025, 05:27 PM

Limited Time Offer

15%

Off

Get Premium GCX-GCD Questions as Interactive Self Test Engine or PDF

Comments

Chosen Answer:
This is a voting comment (?) , you can switch to a simple comment.
Switch to a voting comment New
Nick name: Submit Cancel
rossbertoloni
2025-11-03 17:27:08
Given the specific wording of the question: "once an agent becomes available" - this points to Power mode as the answer, because:

Power mode waits for agent availability and then dials multiple lines
Predictive mode dials in anticipation of agent availability (before they're actually free)
upvoted 1 times
...
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
0
0
0
10