Exam GCX-GCD Topic 7 Question 2 Discussion

Actual exam question for Genesys's GCX-GCD exam
Question #: 2
Topic #: 7
What type of Analytics API query would you use to determine how many interactions are ongoing/waiting right now as well as which agents are available?

Suggested Answer: D Vote an answer

The Queue Observations query in Genesys Cloud CX provides real-time metrics such as the number of interactions currently ongoing or waiting in a queue and the number of agents available, making it ideal for live queue monitoring.

by Edwina at Oct 01, 2026, 07:21 AM

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