Exam GCX-SCR Topic 1 Question 32 Discussion

Actual exam question for Genesys's GCX-SCR exam
Question #: 32
Topic #: 1
You cannot schedule a callback for more than 30 days in advance.

Suggested Answer: B Vote an answer

In Genesys Cloud CX, you can schedule a callback for more than 30 days in advance. The platform allows flexibility in setting callback times, ensuring that customer interactions can be scheduled according to business needs, even if that requires scheduling far into the future.
The statement that you cannot schedule a callback for more than 30 days in advance is false.
References:
* Genesys Cloud CX Callback Feature Documentation.

by branttac at Jan 30, 2026, 03:09 AM

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branttac
2026-01-30 03:09:53
A is correct.
https://help.genesys.cloud/articles/add-a-schedule-callback-option-to-a-script/
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