Exam GCX-SCR Topic 3 Question 27 Discussion

Actual exam question for Genesys's GCX-SCR exam
Question #: 27
Topic #: 3
You are a contact center administrator responsible for managing scripts. When you attempt to delete a script from the Scripts page, you encounter an issue preventing the deletion. What might be the potential reason preventing the script's deletion?

Suggested Answer: C Vote an answer

In Genesys Cloud CX, a script cannot be deleted if it is currently assigned to an active outbound dialing campaign. The system prevents deletion to ensure that ongoing operations are not disrupted. This measure protects the integrity of the campaign, ensuring that agents continue to have access to the necessary scripts during interactions.
Before attempting to delete the script, you must first unassign it from the campaign or ensure that the campaign is no longer active.

by Cathy at Sep 22, 2025, 02:56 AM

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