Exam Generative-AI-Leader Topic 1 Question 20 Discussion

Actual exam question for Google's Generative-AI-Leader exam
Question #: 20
Topic #: 1
A financial institution uses generative AI (gen AI) to approve and reject loan applications, but gives no reasons for rejection. Customers are starting to file complaints. The company needs to implement a solution to reduce the complaints. What should the company do?

Suggested Answer: B Vote an answer

The core problem is the lack of reasons for rejection, leading to customer complaints. This falls under the domain of explainable AI (XAI). Implementing explainable gen AI policies or mechanisms would allow the institution to provide transparency into how the AI made its decision, addressing the customer complaints directly. While other options might improve the model, they don't directly solve the transparency issue.
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by Breenda at Jul 05, 2025, 01:50 AM

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