Exam ITIL-4-Foundation Topic 1 Question 10 Discussion
Actual exam question for ITIL's ITIL-4-Foundation exam
Question #: 10
Topic #: 1
Question #: 10
Topic #: 1
Which step of the 'continual improvement model' defines measurable targets?
Suggested Answer: D Vote an answer
This is one of the most important questions for continual improvement. This question helps to define measurable targets for the IT service provider that will help to reach the vision of the company in the long-term. At this stage, we look at the identified key performance indicators from the previous step and determine what values we want to target for each of these indicators. This decision must be made with the business's vision in mind, but also with a sense of what is practically possible.
https://blog.masterofproject.com/continual-improvement-model/
https://blog.masterofproject.com/continual-improvement-model/
by Violet at Nov 25, 2025, 07:39 PM
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