Exam ITIL-4-Foundation Topic 1 Question 418 Discussion

Actual exam question for ITIL's ITIL-4-Foundation exam
Question #: 418
Topic #: 1
What is the CORRECT order for the three phases of problem management?

Suggested Answer: C Vote an answer

The problem management practice follows a three-phase approach to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors1. The three phases are:
* Problem identification: the process of finding problems that are the cause or potential cause of one or more incidents2.
* Problem control: the process of analysing the root cause and impact of a problem and developing a workaround or a permanent solution2.
* Error control: the process of managing known errors throughout their lifecycle, from recording to removal2. References: ITIL Foundation - ITIL 4 Edition, page 15; ITIL 4 - A Pocket Guide, page
35; ITIL 4 Practice Guide: Problem Management, page 9.

by Beverly at Oct 25, 2025, 04:42 PM

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